AfricaCTN conducted a case study of how long it takes to get an ECTN during October, November and December of 2025. Here is what we found:
- Average Email Response Time: 23 minutes
- Average Time from Initial Request to Final Validation: 38 hours
- Accuracy Percentage: 98.8% accuracy
AfricaCTN operates at the highest speeds among all providers in the ECTN industry with exceptional response and validation times. All while maintaining the highest accuracy percentage in validated ECTNs.
Average Response Time to an ECTN Request
During Q4 of 2025 AfricaCTN responded to ECTN requests in 23 minutes on average. With tens of thousands of emails coming in during this time, AfricaCTN shows exceptional response time with more than 91% of all emails getting a response within the first hour of receipt.
Average Time from Initial Request to Final Validation
During the same period, AfricaCTN issued the final validated ECTN certificate within 38 hours* of first receipt of the required documents. This places AfricaCTN among the fastest CTN providers worldwide, helping shippers avoid delays and keep cargo moving.
Accuracy Percentage
AfricaCTN also maintained an accuracy rate of over 98.8% across all completed ECTN requests. This high level of precision helps ensure smoother processing, fewer corrections and faster clearance at destination ports.
See what our customers say about us
“Chris and team at Africa CTN deserve 10 Stars. They are knowledgeable, professional and always courteous.” – Tracey
“Very helpful, quick communication” – Mahamadou
“Fast friendly we love the personal service” – Ged
“Excellent and very fast service for competitive rates” – Petr
Other Key Factors
- Destination Country: some countries such as Madagascar and Sierra Leone will take longer as it depends on the timeline of the destination authorities once documentation is submitted.
- Payment Processing & Draft Approval: Final ECTN validation can begin after the invoice is paid and the draft is approved. AfricaCTN is committed to fast processing, and completing these steps promptly helps us move your certificate forward as quickly as possible.
Summary
During the fourth quarter of 2025 AfricaCTN conducted a case study of all emails and ECTN requests received. The data showed:
- 23 minute average response time
- 38 hours* from first submission to validated ECTN
- 98.8% accuracy across all completed ECTN certificates
These performance results clearly position AfricaCTN among the top CTN providers worldwide. By combining fast responses, quick certificate validation, and outstanding accuracy, AfricaCTN offers a level of service that helps customers operate more smoothly, avoid disruptions, and maintain full ECTN compliance in the destination port.
* These results represent cases where invoices were paid promptly and complete and accurate documents were supplied. Overall timelines may differ based on when payment is completed and the completeness of the shipping documents.
